Attached to this article is a guide to troubleshooting.  Please have a look and see if it can help you.


Important to remember:

  • Do not try and access the portal on your mobile phone.  It works best on a Desktop
  • The portal only currently works with SA ID numbers.  Foreign students must contact the ICB offices for assistance
  • Even if you are a past or current ICB student, and you have not yet used the Student Portal, you MUST register on the portal first to create a login profile.



STEPS TO FOLLOW:

  • Go to the Learner Portal (link from www.icb.org.za) and click the REGISTER button.
  • Fill in the form and submit it.
  • An error message will come up, saying you are already registered. This just means that you are already known to the ICB as a student.
  • Stay on that same screen and hit the RESET PASSWORD button, and follow the instructions.
  • You’ll be sent a password, which completes your Learner Portal registration process. Use this password to log in to the portal.
  • If this does not work for you or you have changed your details at some point, contact ICB Support for assistance.



If you still need further assistance, the attached guide may also assist.