You must make sure that you have a stable internet connection before you start the test. The test will not pause at any stage and will continue to run for 1 hour only once you have started it. If your connection drops during the test, you will only be able to access the test for the hour after you clicked on "attempt test now". 

If you do not complete the test within the hour, it will be marked as far as you completed in the hour.

If there are any disputes or complaints, this must be submitted in writing to the ICB. These must be submitted within 2 days of you completing your test. After this period, all completed tests and marks are final. 

Before a test is made available on Macci, it is tested to check and verify that no technical glitches will occur. 

If you have experienced a technical "glitch", i.e. not able to drag and drop an answer, please make sure that you are not making use of an outdated browser like Internet Explorer. You would need to ensure that you are making use of Chrome in order to avoid possible technical issues

Please also make sure you have done the following;

  • Completed the practice tests and ensure you completed ALL the question types.
    This will allow you to get a good understanding of the type of questions, but will also highlight if there might be any technical issues that you could experience.
  • Ensure that you are using the latest version of Chrome.

Once you have done ALL of the above, please re-attempt the practice questions and see whether the problem persists. If it does persist, please contact support.

Please ensure that you are making use of the correct browser i.e. Chrome, in order to avoid possible technical issues

Important to note: Support for older versions of Internet Explorer has ended. This means that 
Microsoft no longer provides security updates or technical support for old versions of Internet Explorer (Internet Explorer (IE) 10 and older), which can directly impact the performance of your browsers. Regular security updates help protect devices so upgrading and staying current is important.